Learning & Development (L&D)
L&D’s goal is to align Organisation goals with employees and develop and implement programs that meet current and future business needs.
At SMILE Microfinance, our focus is on Individual Development Plans through continuousandeffective training. Our endeavour is to become a learning organization thereby creating Future Leaders. A fast changing Microfinance industry necessitates dynamic andupdated employees, which is possible through concurrent training and development.
We are the one of the first MFIs in India to move completely to a Digital solutionfor delivery of training programs.We use ‘LearnEX’ from CRAFT Academia Pvt Ltd., as our learning platform. LearnEX is a very employee-friendly app and we could deliver modules, quizzes, video chats, dashboards, surveys, etc.,helping us drive our Individual Development Plans. We also launched a knowledge forum recently, wherewe host ‘Webisodes’ to enable employees gain industry and conceptual knowledge.
L&D also mentors a women entrepreneur focused non-profit named Prayaana, to educate and empower women on digital financial literacy through their microsite “Sthreesankalp.prayaana.org”. Prayaana’s vision is to help every women understand, plan and achieve their lifecycle linked financial goals through this awareness and our promise is to help them to have a successful financial journey.
We strongly believe that sharpening skills is a great asset to the organization and a good investment too through our’Road to Rise’ campaign. L&D programs include Industry updates, Policies and Procedures, Code of Conduct, and Employee Responsibilities. We understand the learning psychology of every employee and the thirst for learning is aligned accordingly.
What do employee say about using the Application ?
I find Learn Ex very easy to access and especially suiting our field staff very well. Digital and Tab Training through Learn Ex is a great one for the field even after the Covid crisis.
In today’s digital world, this is the apt application to learn by watching videos, online tests, etc. We can watch the learning videos 10 or 1000 times as we wish to. This is the biggest advantage of the online learning platform. SMILE Webisodes includes knowing about Tax, GDP, Digital Frauds, Microfinance industry, etc which is very useful for every employee of our organization
The Learn Ex Application is very employee-friendly and especially the new joiners can get a handful of information about Microfinance, History, MFI Customers, Models of MFI, and all the regulatory guidelines in a very easiest way. Contents related to the usage of Tab, loan processing, etc are very nicely created and easy for all employees to understand and because of the App, it is any time reference. SMILE Webisode is an amazing platform to educate all our employees on industry knowledge like conceptual learning etc. Learn Ex is any time reference application for our field staff if in case they want to know or clarify their doubts on any processes.
Learn Ex is like a learning dairy to all of us. Any doubts on the processes or technical tab-related questions, our field staff can refer to the videos immediately and the videos are self-explanatory. Lots of new things through SMILE Webisode like learning about NPA, Qualifying Assets in a very simple way and through video is interesting and everyone can understand it quickly. I could enhance my Excel skill through Learn Ex and thank you for implementing Learn Ex as a Learning Platform
I enjoy getting trained through Learn Ex Application because it’s mobile-friendly and so easy to watch anytime and anywhere. This is a big blessing to all employees because it helps us to improve in all parameters by learning new things which are very much relevant to us in our day-to-day job.
I enjoy learning through Learn Ex Application. It helps me to learn during my flexible hours and from this learning, I can help my clients be aware of digital transactions, safety measures to be taken. To me personally, I can learn many new things which will help me in my career.
Watching videos is very interesting to me and especially in the local language. If I want to watch again, the application allows me to keep watching it till I understand and then take the quiz. I found this as a very productive application for all the employees to groom and equip with knowledge.
I always ensure that my team especially new joiners refer to this application and watch the important videos on processes and technical training without fail. This helps me to make my team get settled in the system. Also, continuous learning helps every employee to sharpen the axe at all times.